What do I have to know

For changes to the order or cancellation of the order, call our customer service team at +386 3 428 28 28.

Change of items from the order

If you have ordered more than one item in one order, you will only cancel the unwanted item. Then order the desired model of the item again – by placing a new online order. The rest of the original order remains valid. The solution is only suitable when it comes to picking up items in person, otherwise you would have to pay delivery costs twice.

Another option you have is to cancel the order in full and re-order all the items.

Change of payment method

Changing the method of payment after the order has been placed is possible in cases where the method of payment by card via the internet or by proforma invoice has been selected (and the payment hasn’t gone through yet). In this case, you can request a change in the method of payment in cash. In other cases, the order must be cancelled and a new one submitted.

Change of delivery date and method

Unfortunately, you cannot change the delivery method when placing an order. This means that the order needs to be cancelled and a new one placed.

If the agreed delivery date does not suit you (we inform customers about the delivery date by SMS or e-mail), you can arrange another delivery date with us by phone or e-mail. When choosing a delivery method when placing an order, you have the option to choose up to 7 days delay in the delivery date.